by devneutraining | Jul 6, 2021
Agent Workspace training will provide ServiceNow agents with resources needed to become familiar with the platform, including accessing and executing basic operations such as creating and responding to tickets and customer interactions. Register
by devneutraining | Jun 30, 2021
This on-demand Canvas course will help users understand and navigate tools, roles, and responsibilities within ServiceNow Incident Management by working through three course modules: Incident Management Working with Incidents Service Management Enroll here Estimated...
by devneutraining | Jun 28, 2021
Microsoft Teams and Zoom provide a wide array of ways to connect knowledge professionals with interested parties. The platforms, roles, and ways to connect can be confusing and difficult to dissect why you’d choose one platform or another. This course provides...
by devneutraining | Jun 17, 2021
The 3CLogic contact center tool allows users to stay within the ServiceNow platform while interacting with customers via calls. During this training, users will be guided through the 3CLogic and ServiceNow environments to gain an introductory understanding of the...
by Kristin Chan | Feb 26, 2021
Microsoft Teams calls is the university’s phone solution for making and receiving calls. This training focuses on providing all the necessary information required to use your Teams calls phone line. This training will provide insight into setting up calling in Teams...
